Resort Report was designed as a much needed service tool and revenue booster for the High End Resort/Hospitality industry and management. Interviews have been done with Resort and Luxury Hotel General Managers who agree R R is a much needed service. The services offered are similar to a mystery shopper who emulates a high end guest profile to the specific resort "target guest".
You just cannot believe all the negative issues/experiences that go unattended to at top tier hotel properties. The larger the property, the more issues are found. The result is negative guest experiences,negative TA/social media reviews which equates to lost bookings and lost repeat opportunities. The revenue loss is huge when this is really calculated. As a luxury resort or hotel you really only have ONE CHANCE to provide the guest the ultimate experience to make your grade and achieve repeat stays, referrals and positive reviews. Thats it.. Once. If you don't provide OUTSTANDING service and the resort has not thought of everything..the experience will be just that.. Not Outstanding.
When a Resort Reporter stays at your resort just like any other guest. We’ll provide you with a comprehensive report explaining any problem areas we find that could be contributing to poor reviews, low ratings or a reduced occupancy level.
Resort Report offers specific and customized service options and levels in addition to the following basic services: